Virtual assistant shortcomings

UnhappyMalcolm — Fri, 09 May 2025 08:26:45 GMT

Having cancelled my multi room contract(but retained my Sky Go contract) I returned the mini-box and associated cables successfully. Sky emailed to ask if I needed to return anything else.

I tried to ask Sky's VA whether or not I should return the remote control as well.

Despite 10 minutes of misunderstood chat I got no help whatsoever.

Of course Sky's email to me was of the "please do not reply to this email but click on this link for additional information " which led me to my wasted chat with Sky's robot.

There needs to be a method of persuading the Virtual Assistant to switch the chat to a human supervisor. My request for this resulted in the response "Oops, something went wrong at this end" and the useless chat recommenced.

Re: Virtual assistant shortcomings

PandJ2020 — Fri, 09 May 2025 08:39:31 GMT

@UnhappyMalcolm wrote:
There needs to be a method of persuading the Virtual Assistant to switch the chat to a human supervisor.

There is. Say nothing...

topic Re: Virtual assistant shortcomings in Account & Billing

Virtual assistant shortcomings

Re: Virtual assistant shortcomings