topic Re: Credit refund in Account & Billing

Credit refund

Nick891 — Fri, 09 May 2025 05:05:38 GMT

Hi I left sky in March and my latest bills says I'm in credit I was expecting to receive in my bank on the the same date I used to pay my bill but never received it can anyone help me out on when if possible receive it thanks

Re: Credit refund

Daniel0210 — Fri, 09 May 2025 06:07:11 GMT

@Nick891
Refunds should take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit refund

Nick891 — Fri, 09 May 2025 08:18:19 GMT

Yes payment method is still active I haven't cancelled anything

Re: Credit refund

Daniel0210 — Fri, 09 May 2025 09:44:46 GMT

@Nick891
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Addie15 — Fri, 09 May 2025 09:48:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Nick891.

Re: Credit refund

Addie15 — Fri, 09 May 2025 12:57:40 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.