topic Re: Credit refund in Account & Billing

Credit refund

Fog — Thu, 08 May 2025 17:04:25 GMT

I put some money on my credit for sky mobile but want it refunded and don't know how to do so any help would be great

Re: Credit refund

caesarome — Thu, 08 May 2025 18:15:52 GMT

You don't need to make such payments as Sky will take the money for your bill from whatever payment method setup on your account. So for this payment you have made do you see a credit on your account ?

Re: Credit refund

Fog — Thu, 08 May 2025 18:19:57 GMT

Yes I see the credit on my account saying it will be used for the next payment i just want to transfer it back into my account if that is possible

Re: Credit refund

caesarome — Thu, 08 May 2025 18:24:33 GMT

@Fog

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Fog — Thu, 08 May 2025 18:52:26 GMT

Life saver thanks

Re: Credit refund

Addie15 — Fri, 09 May 2025 09:02:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Fog.