https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978741#M254732 <P>Thanks. My second contact was by phone and they apologised and assured me they would sort it straight away but nothing. So frustrating.&nbsp;</P> Thu, 08 May 2025 15:28:47 GMT GMorgan1 2025-05-08T15:28:47Z https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978687#M254728 <P>Ageeed a new package after spending 3 hours in WhatsApp. Not put in place. Telephoned last week and said it had not been processed but would be overnight but still not showing on my bills section.&nbsp;</P> Thu, 08 May 2025 14:58:41 GMT https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978687#M254728 GMorgan1 2025-05-08T14:58:41Z https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978694#M254730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386668">@GMorgan1</a>&nbsp;</P> <P>It is always better to do things like this by calling and speaking to someone rather than using social media so I would call them again and if they say the same or similar and you still don't see it on your account then all you can do is to register a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Thu, 08 May 2025 15:01:45 GMT https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978694#M254730 caesarome 2025-05-08T15:01:45Z https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978741#M254732 <P>Thanks. My second contact was by phone and they apologised and assured me they would sort it straight away but nothing. So frustrating.&nbsp;</P> Thu, 08 May 2025 15:28:47 GMT https://helpforum.sky.com/t5/Account-Billing/New-package-agreed/m-p/4978741#M254732 GMorgan1 2025-05-08T15:28:47Z