topic Broadband refund in Account & Billing

Broadband refund

JoP2 — Thu, 08 May 2025 14:35:08 GMT

Hi,

I cancelled my sky broadband months ago and have called serveral times since to be told my refund has been done etc etc. I've still not received this please can someone get this refunded for me!

Re: Broadband refund

Daniel0210 — Thu, 08 May 2025 14:38:19 GMT

@JoP2
Refunds should take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Broadband refund

caesarome — Thu, 08 May 2025 15:03:36 GMT

@JoP2

If the refund has been done it can take 3-5 days to appear in your bank account so do you see a credit on your account because if you do then this could be a sign that it has not been done.