topic Re: Refund from sky in Account & Billing

Refund from sky

GARYH5 — Thu, 08 May 2025 11:06:34 GMT

Hi, I cancelled my Sky and returned my Router, I have proof of posting and a email stating items on way back. Then another email asking for it to be returned? And I still have not had my credit for the last month Bill. Can anyone help ?

Re: Refund from sky

caesarome — Thu, 08 May 2025 11:07:35 GMT

@GARYH5

To confirm that you see a credit on your account ?

Re: Refund from sky

GARYH5 — Thu, 08 May 2025 11:45:54 GMT

They took a month sub out the day it was due to cancel and said it would be refunded

Re: Refund from sky

Daniel0210 — Thu, 08 May 2025 11:47:51 GMT

@GARYH5

You haven't answered the question.

Refunds take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund from sky

GARYH5 — Thu, 08 May 2025 11:55:37 GMT

Hi my bill for March- April was paid 15th March. Services were cancelled on the 19th March. There is zero nett showing in my bills ?

Re: Refund from sky

GARYH5 — Thu, 08 May 2025 11:56:26 GMT

My account payment is still active

Re: Refund from sky

caesarome — Thu, 08 May 2025 12:00:29 GMT

@GARYH5

So does this bill show some like a minus in front a figure because if it does this is a credit so do you see this ?

Re: Refund from sky

GARYH5 — Thu, 08 May 2025 12:01:45 GMT

No in the Bill section it is zero, like it has not been processed

Re: Refund from sky

caesarome — Thu, 08 May 2025 12:04:20 GMT

Does anything appear on last months bill ?

Re: Refund from sky

GARYH5 — Thu, 08 May 2025 12:06:14 GMT

Just looked again and it does have a minus in front of a figure with credit

Re: Refund from sky

caesarome — Thu, 08 May 2025 12:07:06 GMT

@GARYH5

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund from sky

Mr+Flibbles+86 — Thu, 08 May 2025 12:08:23 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.