topic Leaving sky in Account & Billing

Leaving sky

Willow — Wed, 07 May 2025 21:06:30 GMT

Who do I directly contact regarding cancelling my broadband and tv pac

Re: Leaving sky

PandJ2020 — Wed, 07 May 2025 21:09:27 GMT

@Willow wrote:
Who do I directly contact regarding cancelling my broadband and tv pac

Sky?

Re: Leaving sky

caesarome — Wed, 07 May 2025 21:15:50 GMT

@Willow

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

For Broadband you can use the switching service is you plan to move to a different company at the same address so you wouldn't have to cancel via Sky:

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-another-provider

Re: Leaving sky

Daniel0210 — Thu, 08 May 2025 04:07:27 GMT

@Willow
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

If you successfully cancel you should receive an acknowledgment email from Sky.

Re: Leaving sky

Willow — Wed, 25 Jun 2025 14:36:41 GMT

Does anyone have a direct phone number for the retention department

Re: Leaving sky

Daniel0210 — Wed, 25 Jun 2025 14:39:51 GMT

@Willow

There isn't one. All calls go through the main Customer Service call centres.