topic Re: New Account in Account & Billing

New Account

AC20221 — Wed, 07 May 2025 17:46:19 GMT

Hello Community

I'm new here and new to sky, I placed a new order for sky last Wednesday for broadband had a confirmation email and had notification of DD being set up but I haven't heard anything else from sky or when accessing Mysky it states I have no products and no contracts etc.

will o hear soon or should o be concerned

Re: New Account

caesarome — Wed, 07 May 2025 18:29:21 GMT

@AC20221

See if you can link your account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If you can't then for an update you will need to call Sky. Usually it can take about 14 days for new broadband connections to be activated.

Re: New Account

AC20221 — Thu, 08 May 2025 11:10:25 GMT

Thank you so much all sorted 👌🏼