topic Re: Price drop in Account & Billing

Price drop

Richardjo252 — Tue, 06 May 2025 12:12:49 GMT

So I have recently complained that I dont think my package is fair. That there are cheaper options. They told me yesterday that there was no cheaper package and closed the complaint. Today, however, advertised was a better package than mine that is cheaper. Has anyone had any luck in reducing the cost of their package?

Re: Price drop

caesarome — Tue, 06 May 2025 12:33:57 GMT

@Richardjo252

If there is a cheaper package that has appeared then while it would be for new customers there is no halm in you trying to call Sky to see if they will put you on it.

Re: Price drop

SKY1992bf — Tue, 06 May 2025 12:35:16 GMT

@Richardjo252 What you see advertised is likely new customer pricing only

you would have benefited from such offers when you originally signed up so aren't entitled to them again unless you cancelled and rejoin in 18/24 months

all providers do the same so you will likely be in the same position if you were to move

Re: Price drop

Richardjo252 — Tue, 06 May 2025 21:44:14 GMT

It was a new customer offer and they refused to change my existing because I was "given an offer" when I joined. Which I didn't and certainly not at £35 a month with faster broadband. I think it's disgusting service.

Re: Price drop

Richardjo252 — Tue, 06 May 2025 21:46:03 GMT

Blimey you sound like an employee! I didn't get any such discount like they're offering with this. £15 a month cheaper with a faster package?! Id happily have paid the same as what I am now if they offered a faster broadband. That surely wouldn't cost them anymore but would have made me slightly happier!

Re: Price drop

Daniel0210 — Wed, 07 May 2025 02:02:31 GMT

@Richardjo252

Better discounts are offered to new customers as an incentive for them to join.

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and be able to return to Sky as a new customer.

Re: Price drop

peter-marlow+1966 — Wed, 07 May 2025 17:54:47 GMT

Yes I called sky at the end of February this year as my discounts were finishing, I have 2 55inch sky glass tvs and a puck, full package with sky glass ultimate entertainment, sports, cinema, kids, ads skipping, uhd, atmos surround sound, was paying £120 a month, now on a 24 month contract i am paying for the same package £70 a month

Re: Price drop

peter-marlow+1966 — Wed, 07 May 2025 17:57:48 GMT

I called sky and got this deal by asking to speak to the retention team and they gave me the deal, had to take it there and then