topic Re: Charged but never used in Account & Billing

Charged but never used

ged2589 — Wed, 07 May 2025 14:36:44 GMT

I await openreach installation of cable connection, gets delayed every week. But I get billed for streaming, which I have never done.

Re: Charged but never used

PandJ2020 — Wed, 07 May 2025 15:21:37 GMT

If you've purchased a stream device then you are charged after 21 days of receiving it. (It's in the terms)

Re: Charged but never used

caesarome — Wed, 07 May 2025 15:15:18 GMT

@ged2589

Your Sky Stream bill is created up to 21 days from delivery as per this:

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

Important: Just so you know, if you don’t activate within 21 days of delivery, we’ll activate it automatically and your billing will start.

Although you can't use it yet once you can you are free to ask Sky if they will credit you back for this. You might also qualify for broadband compensation credit if your activation date has been delay as per this:

https://www.sky.com/help/articles/auto-compensation