topic Re: How do I get my refund in Account & Billing

How do I get my refund

DKL123 — Wed, 07 May 2025 11:33:19 GMT

I left sky on 23 February, my account is in credit but I haven't received my refund yet.

Re: How do I get my refund

peter-marlow+1966 — Wed, 07 May 2025 11:46:13 GMT

Refunds normally take up to six weeks, did you get an email confirming the cancellation if you left your direct debit open it should back into your account if not you will have to ring sky about this

Re: How do I get my refund

DKL123 — Wed, 07 May 2025 11:58:48 GMT

Yes I got an email confirmation and left direct debit open as requested, they took another payment after the end of my contract and my account is £43 in credit but no refund yet.

Re: How do I get my refund

caesarome — Wed, 07 May 2025 12:00:48 GMT

@DKL123

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: How do I get my refund

Addie15 — Wed, 07 May 2025 12:10:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @DKL123.

Re: How do I get my refund

Addie15 — Wed, 07 May 2025 13:52:22 GMT

Update-We are closing this session now as this matter has been resolved. if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: How do I get my refund

He10 — Mon, 19 May 2025 15:55:11 GMT

I cancelled my broadband on 20 March 2025 and returned equipment but have not yet received a refund of money taken later that month. Can you help?

Re: How do I get my refund

Daniel0210 — Mon, 19 May 2025 15:56:09 GMT

@He10
Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: How do I get my refund

He10 — Mon, 19 May 2025 16:01:37 GMT

Thank you for your reply. Yes, there is credit showing on my account and the payment method is still active.

Re: How do I get my refund

Daniel0210 — Mon, 19 May 2025 16:11:44 GMT

@He10
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How do I get my refund

Greenfingers001 — Mon, 19 May 2025 16:20:01 GMT

Thanks for escalating this. We’ve sent @He10 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.