topic Re: Credit on closed account in Account & Billing

Credit on closed account

Dave364 — Wed, 07 May 2025 10:30:56 GMT

I closed my Sky accounts on 31 March 2025 but the customer advisor informed me that a Direct Debit would still be taken on 7 April 2025 and that my account would be in credit which would be automatically refunded today, 7 May 2025. My account is in credit by £37.94, I did not cancel my Direct Debit but no refund has been received. I am fuming!

Re: Credit on closed account

GD1 — Wed, 07 May 2025 10:32:20 GMT

@Dave364 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit on closed account

Daniel0210 — Wed, 07 May 2025 11:03:36 GMT

@Dave364
Refunds should take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that.

edit~ already escalated

Re: Credit on closed account

Tom-W19 — Wed, 07 May 2025 10:58:58 GMT

Thanks for escalating. We've sent an invite to @Dave364.