topic Re: Receiving Sky Text messages in Account & Billing

Receiving Sky Text messages

Kieran50 — Fri, 02 May 2025 09:52:10 GMT

Hi there,

I keep receining text mesages stating my sky and broadband account is about to be activated, a change has been made to my account, my sky and broadband account is being activated today, my sky and broadband account is now active and such things like this. I have neither requested for sky to be installed at my property nor do I want sky. I have in the past had sky but have not requested any info for some time.

I have tried to phone sky and actually speak with someone regarding this but I cannot ever get to a position on the automated call system that will let me speak to someone.

Can someone assist me?

Regards

Kieran

Re: Receiving Sky Text messages

Greenfingers001 — Fri, 02 May 2025 12:02:26 GMT

Hi there @Kieran50 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Receiving Sky Text messages

Kieran50 — Wed, 07 May 2025 09:27:43 GMT

Hi There,

I'm avaliable today to discuss this if there is still the option to do so?

Regards

Kieran