topic Re: Tv is on but can’t connect to programmes in Account & Billing

Tv is on but can’t connect to programmes

JVB21 — Tue, 06 May 2025 16:00:27 GMT

I was late paying the bill but paid today. Tv is coming on but cannot connect to programmes

Re: Tv is on but can’t connect to programmes

Jporch316 — Tue, 06 May 2025 19:08:09 GMT

@lettice

please move to billing forum

Re: Tv is on but can’t connect to programmes

mikealanr — Wed, 07 May 2025 07:24:32 GMT

Hi @JVB21

You need to ensure that you have set up a continuous payment method as well as paying your bill. Once the payment has been received by Sky and a new payment method is stored viewing should be restored.

If not try restarting your device as described here: https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-sky-glass/articles/missed-payments-sky-glass

MikeAlanR

Re: Tv is on but can’t connect to programmes

caesarome — Wed, 07 May 2025 08:39:56 GMT

@JVB21 wrote:

but cannot connect to programmes

What do you mean by this, what is actually happening and when did you pay the bill so was it today ?