topic Re: Message about restricted account in Account & Billing

Message about restricted account

Dannybhoi — Tue, 06 May 2025 19:48:11 GMT

My account is "restricted" - yet we are not arrears. Our account is up to date - nothing outstanding. It makes no sense.

Re: Message about restricted account

Mr+Flibbles+86 — Wed, 07 May 2025 07:36:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

I am moving in August. All I want to do is change my address. I do not make telephone calls!

Dannybhoi — Thu, 24 Jul 2025 11:42:46 GMT

We are moving in Auigust. I do not make telephone calls as a rule to any corporate call centre as I find it overwhelming anxiety for me. No, I don't want a third party making a phone call on my behalf. I want to communicate via email to get the changes made. I would like Sky to be able to assist me in this matter. I am not being given an option to do live messaging. And my account is still being "restricted" due to an outstanding amount, when there is no outstanding amount on my account. It is absolutely ridiculous.

Re: I am moving in August. All I want to do is change my address. I do not make telephone calls!

Daniel0210 — Thu, 24 Jul 2025 11:46:54 GMT

@Dannybhoi
If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

▪️

Regarding the restriction on your account what was the outcome of the chat invite with the Messaging Team in May?

Re: I am moving in August. All I want to do is change my address. I do not make telephone calls!

Dannybhoi — Thu, 24 Jul 2025 11:47:47 GMT

I have registered explaining my needs. I just had the same fight with BT.

Re: I am moving in August. All I want to do is change my address. I do not make telephone calls!

Dannybhoi — Thu, 24 Jul 2025 11:49:01 GMT

Thanks though. I now have an option to message.

Re: I am moving in August. All I want to do is change my address. I do not make telephone calls!

Daniel0210 — Thu, 24 Jul 2025 11:49:43 GMT

@Dannybhoi wrote:

I have registered explaining my needs. I just had the same fight with BT.

@Dannybhoi

If you're already registered with the Accessibility Team then contact Sky by those alternative means.

Re: I am moving in August. All I want to do is change my address. I do not make telephone calls!

Dannybhoi — Thu, 24 Jul 2025 11:55:28 GMT

@Daniel0210 I am now waiting for a response on the online message service. Thank you.