https://helpforum.sky.com/t5/Account-Billing/How-long-to-respond-to-complaints/m-p/4977297#M254536 <P>Sky say:</P> <P>&nbsp;</P> <P>"<SPAN>We aim to respond to your complaint and agree a resolution within 10 days. Some complaints, depending on their nature, could take longer to resolve, especially if they’re technically complex. If we’ve been unable to agree a resolution for your complaint within this timeframe we’ll contact you."</SPAN></P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/</A></SPAN></P> Wed, 07 May 2025 07:03:00 GMT Mark39 2025-05-07T07:03:00Z https://helpforum.sky.com/t5/Account-Billing/How-long-to-respond-to-complaints/m-p/4977217#M254523 <P>I just wondered if anyone knows how long Sky takes to respond to complaints? I received an acknowledgement which included a reference number but have heard nothing else since.&nbsp;</P> Wed, 07 May 2025 00:05:40 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-to-respond-to-complaints/m-p/4977217#M254523 COLIN30B 2025-05-07T00:05:40Z https://helpforum.sky.com/t5/Account-Billing/How-long-to-respond-to-complaints/m-p/4977297#M254536 <P>Sky say:</P> <P>&nbsp;</P> <P>"<SPAN>We aim to respond to your complaint and agree a resolution within 10 days. Some complaints, depending on their nature, could take longer to resolve, especially if they’re technically complex. If we’ve been unable to agree a resolution for your complaint within this timeframe we’ll contact you."</SPAN></P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/</A></SPAN></P> Wed, 07 May 2025 07:03:00 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-to-respond-to-complaints/m-p/4977297#M254536 Mark39 2025-05-07T07:03:00Z