topic Re: Refund in Account & Billing

Refund

tonyjones1969 — Wed, 07 May 2025 05:02:11 GMT

Hi I have credit on my account but I have cancelled sky but the payment method is still active

Re: Refund

Daniel0210 — Wed, 07 May 2025 05:43:19 GMT

@tonyjones1969
Refunds should take about 6 weeks from your last day of connection (but posts on here suggest in some cases they’re taking longer).

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread what you want to do.

Re: Refund

tonyjones1969 — Wed, 07 May 2025 05:51:55 GMT

If you could escalate it that would be great. Thank you

Re: Refund

Daniel0210 — Wed, 07 May 2025 05:56:24 GMT

@tonyjones1969
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

tonyjones1969 — Wed, 07 May 2025 06:02:22 GMT

Ok thank you for your help

Re: Refund

Greenfingers001 — Wed, 07 May 2025 09:11:46 GMT

Thanks for escalating this. We’ve sent tonyjones1969 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.