topic Re: Credit refund in Account & Billing

Credit refund

Cjenk95 — Tue, 06 May 2025 17:39:10 GMT

Could anyone help me get a refund of credit from my account? Or tell me who I could speak too?

Thank you

Re: Credit refund

Daniel0210 — Tue, 06 May 2025 17:40:35 GMT

@Cjenk95

What was the credit for please?

Re: Credit refund

Cjenk95 — Tue, 06 May 2025 17:41:22 GMT

A second payment went out of my account

Re: Credit refund

Daniel0210 — Tue, 06 May 2025 17:42:48 GMT

@Cjenk95

So you made an unnecessary manual payment.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Credit refund

Cjenk95 — Tue, 06 May 2025 17:49:28 GMT

Yes but I was just paying bills, I have list what needs to be paid so I manually paid it without thinking. I didn't know the direct debit would go out also. I've since removed it from my list.

My account is showing as credit, a refund would be great.

Re: Credit refund

Daniel0210 — Tue, 06 May 2025 17:51:29 GMT

@Cjenk95
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Cjenk95 — Fri, 09 May 2025 18:08:17 GMT

Hello, noone has still been in touch about this since I posted. Do you know how long this usually takes?

Thank you

Re: Credit refund

caesarome — Fri, 09 May 2025 18:19:27 GMT

@Cjenk95

I have escalated your post again so hopefully the messaging team will make contact sometime tomorrow morning.

Re: Credit refund

Lisa-P1987 — Sat, 10 May 2025 07:25:15 GMT

Thanks for escalating this. We’ve sent Cjenk95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.