topic Re: Can't yse my sky apps in Account & Billing

Can't yse my sky apps

peterrabbit-- — Tue, 06 May 2025 10:40:10 GMT

I've tried everything to get the my sky app to accept my post code no matter what I do it just won't accept it.

It's worked perfectly till about a month ago, I've tried everything I can spent hours on the phone still not working.

I can't manage my account can't access the rewards can't move mobile data.

It's very frustrating.

Re: Can't yse my sky apps

GD1 — Tue, 06 May 2025 10:46:27 GMT

@peterrabbit-- Your post has been moved from the SKy Glass forum as your issue is unrelated to Sky Glass or Live Camera.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Can't yse my sky apps

Addie15 — Tue, 06 May 2025 10:52:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to @peterrabbit--.

Re: Can't yse my sky apps

GD1 — Tue, 06 May 2025 14:37:38 GMT

@peterrabbit-- Your latest thread created at 3.30pm has been removed as you have already raised the same issue this morning, as a result your 1st post was escalated to the Sky Messaging Team, it would help if you engaged with them rather than create a duplicate thread.