topic Re: Credit refund in Account & Billing

Credit refund

Crgx — Tue, 06 May 2025 10:50:25 GMT

Left sky last month, sent all equipment back and showing I am in credit. I have removed the direct debit details so will I have to wait for a cheque or something in the post or am I able to do this any quicker?

Re: Credit refund

caesarome — Tue, 06 May 2025 10:52:09 GMT

@Crgx

If you agree to set the direct debit up again then it can be refunded via this otherwise you will be awaiting on a cheque which can take weeks to be sent out.

Would you like Skys; messaging team to contact you via here about this ?

Re: Credit refund

Crgx — Tue, 06 May 2025 10:53:15 GMT

Yes that would be great, thank you 😊

Re: Credit refund

caesarome — Tue, 06 May 2025 10:54:49 GMT

@Crgx

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Lisa-P1987 — Tue, 06 May 2025 11:06:50 GMT

Thanks for escalating this. We’ve sent Crgx an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.