topic Re: Cancel mid-contract with no fees in Account & Billing

Cancel mid-contract with no fees

Eine — Tue, 06 May 2025 09:49:27 GMT

I'm a new broadband customer signed up for 24 month contact. Sky say that prices are subject to change, however they do not state by how much and how often.

Am I entitled to leave my contract within 30 days of being informed of a new price hike if I think it's unreasonable?... without paying early termination fees? (because I was not informed of the new price when I began our agreement). Money savings expert describes this as "the provider changing the terms of the contract".

Will this protect me against future increases?

Thanks for your help.

Re: Cancel mid-contract with no fees

SKY1992bf — Tue, 06 May 2025 09:58:13 GMT

@Eine If sky increases broadband prices during the minimum term you can cancel without penalty provided you give notice to cancel within 31 days of receiving the notification, you cannot cancel beforehand

this doesn't apply to tv contracts

Re: Cancel mid-contract with no fees

MarkGoldsmith — Tue, 06 May 2025 09:58:24 GMT

For broadband services, and broadband onl,y as Sky don't specify the increase at the start of the contract you are able to leave penalty free if you inform Sky of this desire within 31 days of receiving the notification about your price rise.

Re: Cancel mid-contract with no fees

PandJ2020 — Tue, 06 May 2025 10:18:43 GMT

@Eine wrote:
Am I entitled to leave my contract within 30 days ...

It's all detailed in the contract you read and agreed...

Check it again...