topic Re: Help with credit refunds in Account & Billing

Help with credit refunds

KBBBB — Mon, 05 May 2025 13:27:37 GMT

Good afternoon.

Can someone help with getting a refund for my cancelled tv, broadband and mobile.

I have credits showing on my account stating to be offset against next bill which there will not be one because the cancellation has already happened. My payment method is still open but no refund has been issued.

Thank you in advance for your help.

Re: Help with credit refunds

GD1 — Mon, 05 May 2025 13:37:01 GMT

@KBBBB To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Help with credit refunds

Addie15 — Mon, 05 May 2025 13:40:06 GMT

Hi there! Thank you for escalating this. We have sent an invite to @KBBBB.