topic Re: Access to sky VIP in Account & Billing

Access to sky VIP

Jeffers777 — Mon, 05 May 2025 05:48:26 GMT

I'm trying to access VIP via the app. The app has asked me to complete set up however this has been done.

Re: Access to sky VIP

Chrisee — Mon, 05 May 2025 05:54:10 GMT

@Jeffers777 normal reason you see thst message is you are signing in using a Sky id not linked to the account.

Re: Access to sky VIP

caesarome — Mon, 05 May 2025 08:44:08 GMT

@Jeffers777 wrote:

I'm trying to access VIP via the app. The app has asked me to complete set up however this has been done.

So when you access the VIP section what is happening ?

Re: Access to sky VIP

Jeffers777 — Mon, 05 May 2025 11:41:39 GMT

The error message reads.

we're really sorry but you can't join sky VIP right now.

it could be because

you're new to sky

sky vip isn't available with your package

your a now tv customer

you're in 31day cancellation period

"..........

I have been a customer for over a year. I have a q mini box and broadband.

within the app it asks me to complete account set up which I have multiple times. The app informs me that I have set up the account but then reverts to account set up still needs to be activated.
thsnk you

Re: Access to sky VIP

caesarome — Mon, 05 May 2025 12:04:48 GMT

@Jeffers777

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Access to sky VIP

Brill+Gill — Mon, 05 May 2025 12:07:21 GMT

Thanks for escalating this. We’ve sent an @Jeffers777 invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.🙂

Re: Access to sky VIP

Jeffers777 — Mon, 12 May 2025 05:10:30 GMT

All sorted, thank you everyone,

I needed to log out from my iPad app, log in via a different device, then log back in via the iPad. All works perfecly.

kind regards