Laura

Laura348 — Mon, 05 May 2025 11:16:15 GMT

Iv been cut off I want to do a promise to pay on the 20th this month I can't get to speak to anyone on the phone

Re: Laura

Daniel0210 — Mon, 05 May 2025 11:17:38 GMT

Sky won't allow that I'm afraid.

Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Laura

caesarome — Mon, 05 May 2025 11:20:42 GMT

@Laura348

Sky have never done promises to pay so you will need to pay this bill in full to have your services restored, plus you will need to setup your payment method again before they will be restored.

topic Laura in Account & Billing

Laura

Re: Laura

Re: Laura