topic Credit refund in Account & Billing

Credit refund

Francesca37 — Mon, 05 May 2025 08:18:13 GMT

We have been in credit now with Sky for over 2 months and would like to get a refund back to our bank account please. I would have thought the refund process would be automatic.

Re: Credit refund

caesarome — Mon, 05 May 2025 08:29:12 GMT

@Francesca37

Is this a credit because you have left Sky ?

Re: Credit refund

Francesca37 — Mon, 05 May 2025 08:32:03 GMT

Yes, we cancelled our sky subscription as now have a credit from an overpaid bill.

Re: Credit refund

caesarome — Mon, 05 May 2025 08:34:58 GMT

@Francesca37

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Tom-W19 — Mon, 05 May 2025 08:36:02 GMT

Thanks for escalating. We've sent an invite to @Francesca37.