topic Charged for not returning product in Account & Billing

Charged for not returning product

L85ker — Sun, 04 May 2025 19:33:54 GMT

I've been charged for not returning my old internet router but I wasn't provided with a returns box so I've recycled the product

Re: Charged for not returning product

daveNOS — Sun, 04 May 2025 19:44:20 GMT

@L85ker If have disposed of the router then you have been correctly charged, you could have used any packaging to return it or called Sky to chase up their returns box or bag.

Re: Charged for not returning product

caesarome — Sun, 04 May 2025 21:06:34 GMT

@L85ker

For future reference this link is the one where you can print your own return label for TV and Broadband related equipment before attaching it to any box:

https://www.sky.com/help/articles/return-tv-broadband