topic Re: Credit on my sky bill in Account & Billing

Credit on my sky bill

Terrypie — Sat, 03 May 2025 17:29:05 GMT

I cancelled my Sky subscription on March 27th. The next payment was taken from my bank account a few days later but it is shown on my sky bill as a minus(a credit). How do I find out if or when it will be repaid to my bank account?

Re: Credit on my sky bill

Daniel0210 — Sat, 03 May 2025 17:31:37 GMT

@Terrypie
Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit on my sky bill

Terrypie — Sat, 03 May 2025 18:11:30 GMT

Daniel,

Thank you for your quick reply.

The payment method is still active and if you can escalate a method to get the credit repaid by a faster method I would be grateful.

Once again thank you for doing this to help Sky viewers.

Re: Credit on my sky bill

caesarome — Sat, 03 May 2025 18:15:33 GMT

@Terrypie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit on my sky bill

Tom-W19 — Sun, 04 May 2025 07:19:58 GMT

Thanks for escalating. We've sent an invite to @Terrypie.

Re: Credit on my sky bill

Terrypie — Sun, 04 May 2025 10:14:24 GMT

Have spoken to 'Tom' who asked me various questions to verify my account.

Then eventually he said he had my account but could not access it and that I needed to call Sky and ask to be transferred to the Accessability Team!