topic Re: Issue with my bill in Account & Billing

Issue with my bill

Danielle231 — Fri, 02 May 2025 12:52:40 GMT

I am due to be charged £58.02 next month, but my plan is £30 a month. Please can you advise?

Thank you ever so much.

Re: Issue with my bill

caesarome — Fri, 02 May 2025 12:56:21 GMT

An odd price like that suggest a discount you had n your account is coming to an end, if yiu look at the following months bill and that had also increased then this will be what has happened so it might be worth calling Sky to see if they will offer you another discount if you will agree to a new 24 month contract. If you are offered something you will need to make up your mind there and then as the same offer might not be available should you call back later.

Re: Issue with my bill

Daniel0210 — Fri, 02 May 2025 12:57:01 GMT

@Danielle231

What Sky services is this for? Is it connected to the manual payment you made on your mobile account which has been addressed on your other thread?

If not, unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts have ended (or a combination of the two).

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 18:17:48 GMT

Thank you for your response the payment is just for June. The payments after June are £30

Re: Issue with my bill

caesarome — Fri, 02 May 2025 18:22:49 GMT

@Danielle231

Can you post an image on that bill and your June one and if you do please blank out personal details like your name, account number and if present credit agreement numbers.

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 18:28:16 GMT

Re: Issue with my bill

caesarome — Fri, 02 May 2025 18:38:04 GMT

@Danielle231

It would be better if you could expand the £58.06 and the £30 one as that doesn't really show what is happening bit remember to blank out the details I mentioned above.

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 20:23:39 GMT

Re: Issue with my bill

caesarome — Fri, 02 May 2025 20:36:25 GMT

Sorry @Danielle231 , but that second image is small to see and on the first one that I can see are two phone numbers that need to be blanked out.

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 20:42:17 GMT

Re: Issue with my bill

caesarome — Fri, 02 May 2025 20:45:57 GMT

Sorry but that is the same image so can you not take a screenshot of it from here instead:

https://www.sky.com/mobile-bill

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 20:51:56 GMT

Re: Issue with my bill

caesarome — Fri, 02 May 2025 20:55:17 GMT

@Danielle231

That is better, can you now post the one prior to the 24 June to 23 July bill as it looks like you are being charged for two months worth on that one bill.

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 21:01:50 GMT

How do you black the numbers out

Re: Issue with my bill

caesarome — Fri, 02 May 2025 21:05:49 GMT

Don't worry about it posting that bill.

The 53.06 bills is because of this:

My Mix 24 June - 23 July - £30.00

My Mix 26 May - 23 June - £23.06

So as you can see you are seeing two charges here hence the higher bill.

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 21:10:22 GMT

Re: Issue with my bill

Danielle231 — Fri, 02 May 2025 21:17:50 GMT

Thank you for your help