https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4974010#M254130 <P>All sorted. Many thanks for your help.&nbsp;</P> Fri, 02 May 2025 12:28:09 GMT Paul_F 2025-05-02T12:28:09Z https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973450#M254069 <P>I have received returns packaging, but I don't have anything to return! Is there someone I can chat with online to sort this out?&nbsp;<BR />We recently changed from SkyQ to Sky Glass, but then changed back to SkyQ, which is probably why I have received the packaging. I really don't want to be charged for not returning equipment!&nbsp;<BR /><BR /></P><P>Thank you in advance.&nbsp;</P> Thu, 01 May 2025 15:33:43 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973450#M254069 Paul_F 2025-05-01T15:33:43Z https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973451#M254070 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4362904">@Paul_F</a>&nbsp;<BR />We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you in due course. </P> <P>&nbsp;</P> <P>Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have<STRONG> 48 hours </STRONG>to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within <STRONG>48 hours </STRONG>the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically. <BR /><BR />This link explains what happens. <BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Thu, 01 May 2025 15:35:06 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973451#M254070 Daniel0210 2025-05-01T15:35:06Z https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973455#M254071 <P>That's brilliant. Thank you very much for your help.&nbsp;</P> Thu, 01 May 2025 15:38:56 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973455#M254071 Paul_F 2025-05-01T15:38:56Z https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973462#M254073 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4362904">@Paul_F</a>&nbsp;</P> <P>Now escalated.&nbsp;</P> Thu, 01 May 2025 15:43:24 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973462#M254073 Daniel0210 2025-05-01T15:43:24Z https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973828#M254095 <P>Thanks for escalating this. We’ve sent an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.</P> Fri, 02 May 2025 08:21:29 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4973828#M254095 Mr+Flibbles+86 2025-05-02T08:21:29Z https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4974010#M254130 <P>All sorted. Many thanks for your help.&nbsp;</P> Fri, 02 May 2025 12:28:09 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-packaging-received-but-nothing-to-return/m-p/4974010#M254130 Paul_F 2025-05-02T12:28:09Z