topic Re: Refund if credit in Account & Billing

Refund if credit

DMac2 — Fri, 02 May 2025 11:22:54 GMT

I didn't renew my contract and I am in credit can this be paid into my bank

Re: Refund if credit

Daniel0210 — Fri, 02 May 2025 11:24:15 GMT

@DMac2 wrote:

I didn't renew my contract

@DMac2

Did you actually cancel? Not renewing doesn't automatically cancel a subscription.

Re: Refund if credit

DMac2 — Fri, 02 May 2025 11:50:37 GMT

Sorry yes I cancelled

Re: Refund if credit

Daniel0210 — Fri, 02 May 2025 11:52:36 GMT

@DMac2 wrote:

Sorry yes I cancelled

@DMac2
Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Refund if credit

DMac2 — Fri, 02 May 2025 11:58:25 GMT

Yes the bank account is still active

Re: Refund if credit

Daniel0210 — Fri, 02 May 2025 12:00:49 GMT

@DMac2
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014