topic Re: Credit refund in Account & Billing

Credit refund

Missjbegum — Fri, 02 May 2025 07:31:05 GMT

I've cancelled sky and have credit on my account that I'd like refunded please. What do I need to do?

Re: Credit refund

caesarome — Fri, 02 May 2025 09:04:31 GMT

@Missjbegum

Is your payment method still in place on your Sky account so the credit can be refunded via it.

Re: Credit refund

Missjbegum — Fri, 02 May 2025 09:13:16 GMT

I'm not sure. I think it is still there. If it's not what should I do?

Re: Credit refund

caesarome — Fri, 02 May 2025 09:20:31 GMT

@Missjbegum

If you haven't removed it then it should still be in place.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Daniel0210 — Fri, 02 May 2025 09:21:01 GMT

@Missjbegum

Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Greenfingers001 — Fri, 02 May 2025 09:23:53 GMT

Thanks for escalating this. We’ve sent @Missjbegum an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

sj79 — Fri, 02 May 2025 10:12:14 GMT

I have exactly the same issue. I wonder if I can request a refund too!? The Chatbot was not at all helpful!

Please help!

Re: Credit refund

Daniel0210 — Fri, 02 May 2025 10:15:29 GMT

@sj79

Is this credit after leaving Sky?

Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

Missjbegum — Fri, 02 May 2025 10:23:12 GMT

Thank you for everyone's help. My matter is now resolved and I appreciate how promptly this was done. Have a good day everyone ☺️

Re: Credit refund

sj79 — Fri, 02 May 2025 10:26:07 GMT

Awesome. Thank you.

Payment method should still be in place.

Cancellation was March 28th. It's not a lot of cash, just wondered whether I can nudge it along.

Thanks so much.

Re: Credit refund

Lisa-P1987 — Fri, 02 May 2025 10:33:41 GMT

Hi there sj79 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Credit refund

Missjbegum — Fri, 02 May 2025 10:35:04 GMT

They sorted mine out once it was escalated. Good luck. Hope you manage to sort it 🤞🏽

Re: Credit refund

Missjbegum — Fri, 02 May 2025 10:38:08 GMT

@sj79 keep an eye on notifications so you don't miss it. They sorted mine with no issues.