topic Failed delivery in Account & Billing

Failed delivery

Viviane4_js — Fri, 02 May 2025 08:47:53 GMT

I received a message 2 days ago that I was to be delivered something from sky ,however I was expecting a remote and wasn't told I needed to hand something over to the driver,so he refused to deliver and took it back!

Re: Failed delivery

Mark39 — Fri, 02 May 2025 08:58:03 GMT

Welcome to this customer Community 🙂

Just so you know, Sky are unlikely to respond to your post here - it would be best to speak directly to them about it.

You've posted in the Sky Talk (i.e. landline telephone) forum, so I'll move your post to a.more suitable forum.

Re: Failed delivery

caesarome — Fri, 02 May 2025 09:03:17 GMT

@Viviane4_js

What was it you were due to handover, another remote ?

If so you will have to either call Sky again about this or source a replacement from a high street or online store.

Re: Failed delivery

MightyQuinn — Fri, 02 May 2025 09:14:02 GMT

Hi @Viviane4_js Did you at least discover what he was trying to swap?