topic Re: Credit Refund in Account & Billing

Credit Refund

Madhu3 — Thu, 01 May 2025 11:19:19 GMT

Hi,

I switched the broadband in March but still charged, now the bill is showing £50 on credit. When will I get my refund?

ps already sent the device back.

Re: Credit Refund

caesarome — Thu, 01 May 2025 11:21:01 GMT

@Madhu3

Is your payment method still in place on the account ?

Re: Credit Refund

Madhu3 — Thu, 01 May 2025 11:25:48 GMT

I am not sure, its showing nothing, maybe the direct debit set-up is removed.

Re: Credit Refund

caesarome — Thu, 01 May 2025 11:26:40 GMT

@Madhu3

The DD would remain in place unless you cancelled it.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Lisa-P1987 — Thu, 01 May 2025 13:03:31 GMT

Thanks for escalating this. We’ve sent Madhu3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.