topic Re: Credit on my account in Account & Billing

Credit on my account

Claire_R — Thu, 01 May 2025 08:36:23 GMT

Hi there. I seem to have credit on my sky stream account and sky broadband. I have now left Sky, please can you advise how I can retrieve the credit? Many thanks, Claire Barsellotti

Re: Credit on my account

Dazzasky — Thu, 01 May 2025 08:59:55 GMT

@Claire_R wrote:
Hi there. I seem to have credit on my sky stream account and sky broadband. I have now left Sky, please can you advise how I can retrieve the credit? Many thanks, Claire Barsellotti

They should return it once you have your final bill @Claire_R

Re: Credit on my account

Daniel0210 — Thu, 01 May 2025 11:46:37 GMT

@Claire_R
Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.