topic Re: Refund in Account & Billing

Refund

Anonymous — Thu, 01 May 2025 07:17:37 GMT

I have ended my sky contract, I am due a refund-this is showing as a credit on my account. Why has this not been returned to be via the direct debit in place

Re: Refund

Daniel0210 — Thu, 01 May 2025 07:19:47 GMT

@Anonymous
Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread what you want to do.

Re: Refund

Anonymous — Thu, 01 May 2025 07:21:47 GMT

Yes please, I would like you to forward this to the team to get the credit refunded. I still have my payment method in place. My contract ended in March

Re: Refund

caesarome — Thu, 01 May 2025 08:34:11 GMT

@Anonymous

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Tom-W19 — Thu, 01 May 2025 10:18:17 GMT

Thanks for escalating. We've sent an invite to @Anonymous.