topic credit refund in Account & Billing

credit refund

tomp280919 — Wed, 30 Apr 2025 23:57:42 GMT

i cancelled sky back in februaru and returned all equipment. my billing is showing 49.50 in credit. i wpuld like this refunded how do i get this done.

Re: credit refund

Daniel0210 — Thu, 01 May 2025 04:01:10 GMT

@tomp280919
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

(Your duplicate post has been removed to prevent a duplicate escalation).

Re: credit refund

Lisa-P1987 — Thu, 01 May 2025 09:46:22 GMT

Thanks for escalating this. We’ve sent tomp280919 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.