topic Sky essentials package and Netflix in Account & Billing

Sky essentials package and Netflix

Alisonxx — Wed, 30 Apr 2025 21:51:10 GMT

Can anyone tell me if I can get Netflix if I have the Sky Essentials package?

The tv advert shows you can , but when I contacted Sky, I was told I can only have Netflix if I have the Essentials package along with Sky Glass?

It doesn't say on the Sky app ( or I just can see if it does anyway)

Any help was be appreciated- thank you!

Re: Sky essentials package and Netflix

MarkGoldsmith — Thu, 01 May 2025 08:48:33 GMT

@Alisonxx wrote:
I was told I can only have Netflix if I have the Essentials package along with Sky Glass?

Sounds like the he advisor has told you incorrect information as like a tactic they have used to try and up their own Glass sales numbers.

As per the Sky press release the Essential TV pack is for both Sky Glass and Sky Stream. (https://www.skygroup.sky/article/sky-launches-essential-tv-bringing-together-sky-netflix-and-discovery-for-15-a-month)

Re: Sky essentials package and Netflix

TimmyBGood — Thu, 01 May 2025 21:43:45 GMT

@Alisonxx

'Essential TV' is available on both Sky Glass and Sky Stream.

Confusingly the very similarly named 'Television Essentials' on Sky Q (and legacy Sky+ HD) does not include Netflix.

Re: Sky essentials package and Netflix

neilt58 — Fri, 25 Jul 2025 16:59:16 GMT

How do you contact Sky regarding Netflix ? I signed up for the £15 essentials package which clearly contained Netflix basic, and the app says I have it, but there is no way to login to Netflix with my Sky ID.

Re: Sky essentials package and Netflix

MightyQuinn — Fri, 25 Jul 2025 17:19:23 GMT

@neilt58 wrote:
How do you contact Sky regarding Netflix ? I signed up for the £15 essentials package which clearly contained Netflix basic, and the app says I have it, but there is no way to login to Netflix with my Sky ID.

Hi @neilt58 Essentials on what platform, Glass, Stream or Sky Q?

Re: Sky essentials package and Netflix

neilt58 — Fri, 25 Jul 2025 18:02:38 GMT

I have just signed up for Sky Stream, with ultra HD. My app says I also have Netflix basic, but I cannot find anyway to activate it.

Re: Sky essentials package and Netflix

MightyQuinn — Fri, 25 Jul 2025 18:07:56 GMT

@neilt58 wrote:
I have just signed up for Sky Stream, with ultra HD. My app says I also have Netflix basic, but I cannot find anyway to activate it.

Hi @neilt58 See if the Using Netflix pages helps you.

Re: Sky essentials package and Netflix

neilt58 — Fri, 25 Jul 2025 18:22:45 GMT

Thank you Mighty Quinn. If I follow the link, I pass the two step login, then I get an error message, and the bext page is Sky offers.

Re: Sky essentials package and Netflix

caesarome — Fri, 25 Jul 2025 18:31:13 GMT

Have you tried the option to activate Netflix via your Sky Stream puck ?

Re: Sky essentials package and Netflix

neilt58 — Fri, 25 Jul 2025 19:05:16 GMT

Yes, If I try to log in to netflix on Skystream, Netflix says account not recognised, if you have a Sky account contact Sky. I am thinking that Sky have not updated their systems with my details, and it is probably a matter of waiting, but there is no way of knowing as Sky dont do customer service.