topic Sky continuing to take payments in Account & Billing

Sky continuing to take payments

Hayley22Reyn — Wed, 30 Apr 2025 05:52:14 GMT

I moved over to MyFibre in December for my broadband and Sky have continued to take payments since. How do I arrange to have this refunded?

Re: Sky continuing to take payments

Daniel0210 — Wed, 30 Apr 2025 06:26:29 GMT

@Hayley22Reyn

How did you cancel Sky broadband? Did you receive an email from Sky acknowledging the cancellation?

Re: Sky continuing to take payments

twilight+princess — Wed, 30 Apr 2025 17:42:46 GMT

Have you received confirmation that the services have been cancelled?
Did you have TV &?or mobile with Sky or just Broadband? If you had TV then this couldn't be cancelled by the new provider so you'd need to call to do that.