topic Re: Ending my contract with sky in Account & Billing

Ending my contract with sky

Anonymous — Tue, 29 Apr 2025 19:11:46 GMT

My contract with sky ended 13/3/25 after going with a new provider. I have sent back there equipment and have had an e-mail acknowledging receiving it I paid what I thought was the final bill now they are saying I owe them for this month. I've tried phoning them but cannot get any answer.

Re: Ending my contract with sky

Daniel0210 — Tue, 29 Apr 2025 19:18:01 GMT

@Anonymous

What services did you cancel?

How did you cancel? (Discounts ended on 13 March not necessarily your contract).

Did you receive an email from Sky acknowledging the cancellation?!

Re: Ending my contract with sky

PandJ2020 — Tue, 29 Apr 2025 19:20:58 GMT

@Anonymous wrote:
My contract with sky ended 13/3/25 after going with a new provider.

Contracts do not end unless you give notice or migrate broadband services (using One Touch Switch).

If you had TV services then you still have TV services if you didn't positively cancel. (Returning hardware will not cancel the contract)

Re: Ending my contract with sky

Anonymous — Tue, 29 Apr 2025 19:55:46 GMT

I cancelled using u switch and now I'm with another provider. I sent back the hub and the remote which they asked for

Re: Ending my contract with sky

Daniel0210 — Tue, 29 Apr 2025 19:58:08 GMT

@Anonymous
One Touch Switching is for broadband only. You can't cancel a TV subscription that way.

Hubs don't have remotes!

Re: Ending my contract with sky

GD1 — Tue, 29 Apr 2025 20:00:43 GMT

@Anonymous As advised in previous posts you can't switch a TV service from Sky to another provider using OTS, you must give Sky 31 days notice to cancel and as you haven't they are still billing you. Returning their equipment does not cancel your TV service.

Re: Ending my contract with sky

Anonymous — Tue, 29 Apr 2025 20:13:42 GMT

They asked me for the hub and the tv remote which I sent back

Re: Ending my contract with sky

PandJ2020 — Tue, 29 Apr 2025 20:19:59 GMT

You cannot cancel TV services via U switch.

As I said, if you had TV services and didn't actually cancel then you still have TV services.

Best to call tomorrow and give 31 days notice.

Re: Ending my contract with sky

peter-marlow+1966 — Tue, 29 Apr 2025 20:37:33 GMT

As already said switch do not switch tv providers

Re: Ending my contract with sky

Jordanm240622 — Tue, 29 Apr 2025 22:20:32 GMT

Ring up for a reimbursement for your money back

Re: Ending my contract with sky

Mark39 — Tue, 29 Apr 2025 22:32:18 GMT

@Jordanm240622 wrote:
Ring up for a reimbursement for your money back

It doesn't sound as though any reimbursement is due.....