topic Re: Trying to Renew in Account & Billing

Trying to Renew

Patrick+Caulton — Tue, 29 Apr 2025 14:51:29 GMT

I'm trying to use Messenger, but it always shows as Sorry, Sky Messenger is currently unavailable, when I try and go to

https://www.sky.com/myaccount/recontract/newdeal and enter my code it always goes to

Sorry but we are having technical difficulties.

Unfortunately, we have not been able to proceed with your order. Please try again later or call

I've tried different browsers, and even tried on my phone, always the same errors, I am logged in.

Re: Trying to Renew

Mark39 — Tue, 29 Apr 2025 14:57:56 GMT

You're going to have to call, I'm afraid. The likelihood is that you'll be able to secure a better deal anyway by calling and speaking to the cancellations/retentions team.

Re: Trying to Renew

Patrick+Caulton — Tue, 29 Apr 2025 15:03:17 GMT

I'd love to call, but unable to due to personal issues.

Re: Trying to Renew

Daniel0210 — Tue, 29 Apr 2025 15:05:14 GMT

@Patrick+Caulton
If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Edit- sorry, our posts crossed.

Re: Trying to Renew

Mark39 — Tue, 29 Apr 2025 15:08:31 GMT

@Patrick+Caulton wrote:

I'd love to call, but unable to due to personal issues.

Could Sky's Accessibility team be of use to you?

https://skyaccessibility.sky/

Re: Trying to Renew

Patrick+Caulton — Tue, 29 Apr 2025 15:15:58 GMT

when I click Message Us on the website it takes me back to https://www.sky.com/help/articles/contacting-sky-accessibility with Message Us greyed out.

Re: Trying to Renew

Mark39 — Tue, 29 Apr 2025 15:42:09 GMT

Have you registered with the Accessibility team? You need to do that first.

Re: Trying to Renew

Patrick+Caulton — Tue, 29 Apr 2025 15:53:50 GMT

I'm pretty sure I have, in the past.

Re: Trying to Renew

Patrick+Caulton — Tue, 29 Apr 2025 16:02:01 GMT

I can't seem to edit my post, but I have an email from the team on Tue, 21 Jul 2020, 15:20 titled Welcome from Sky's Accessibility team, so I'm sure I'm on their list

Re: Trying to Renew

Mark39 — Tue, 29 Apr 2025 16:19:35 GMT

Try the messaging option again tomorrow - it's closed now. If it's greyed I imagine it's an indication that all the messaging agents are busy.

Re: Trying to Renew

Patrick+Caulton — Tue, 29 Apr 2025 16:22:34 GMT

Will do, I sent the accessibility team an email also.

Re: Trying to Renew

Mark39 — Tue, 29 Apr 2025 16:23:23 GMT

@Patrick+Caulton wrote:

Will do, I sent the accessibility team an email also.

👍

Re: Trying to Renew

Daniel0210 — Tue, 29 Apr 2025 16:32:35 GMT

@Patrick+Caulton wrote:

I can't seem to edit my post,

@Patrick+Caulton

You need to have reached level 3 before you can edit your own posts (but only within a 2 hour window from when it was first posted).