topic Re: Credit Refund in Account & Billing

Credit Refund

Chrissie17 — Mon, 28 Apr 2025 19:07:53 GMT

Most posts I have read say that it takes about 6 weeks to have a credit refunded from sky.
However it's 9 weeks since I cancelled my broadband and there is a credit showing on my account. I haven't stopped my DD so should have been refunded to me by now.
Any advice on what to do would be appreciated.

Re: Credit Refund

caesarome — Mon, 28 Apr 2025 19:10:21 GMT

@Chrissie17

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Refund

Chrissie17 — Tue, 29 Apr 2025 06:51:00 GMT

Thank you

Re: Credit Refund

Addie15 — Tue, 29 Apr 2025 07:12:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Chrissie17.

Re: Credit Refund

Chrissie17 — Tue, 29 Apr 2025 07:56:17 GMT

Where is the invite I cannot see it?

Re: Credit Refund

Addie15 — Tue, 29 Apr 2025 10:09:52 GMT

Update-We are closing this session as this matter has now been resolved. Thanks.