topic Re: Broadband not working in Account & Billing

Broadband not working

Rachel810 — Tue, 29 Apr 2025 05:59:40 GMT

Paid my bill after being terminated and my services have still not come back on

Re: Broadband not working

caesarome — Tue, 29 Apr 2025 08:54:13 GMT

As well as paying the bill you will also need to setup your payment method again before your broadband will be restored.

Re: Broadband not working

Daniel0210 — Tue, 29 Apr 2025 09:34:41 GMT

@Rachel810 wrote:

Paid my bill after being terminated and my services have still not come back on

@Rachel810

Do you mean terminated or restricted?

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription.

If you mean restricted, then once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant.