topic Re: Broadband contract in Account & Billing

Broadband contract

madge4470 — Mon, 28 Apr 2025 19:14:04 GMT

Hi i was leaving sky and was given an offer for cheaper broadband and couple of hours ago, when emails came through they wanted £43 a month.i called and cancelled as obviously in cooling off period and just received email saying I'm owe £515 for contract

Any help appreciated tia

Re: Broadband contract

JimM1 — Mon, 28 Apr 2025 19:28:06 GMT

@madge4470 Where you in contract when you inquired to Sky? With sky there is NO rolling 14 day cool off period when you are already a sky customer.

Re: Broadband contract

madge4470 — Tue, 29 Apr 2025 07:59:52 GMT

Hi I was out of contract

Re: Broadband contract

JimM1 — Tue, 29 Apr 2025 08:54:07 GMT

@madge4470 With all ISP's at the end off the 24 month period then automatically move to full price, rolling monthly with all discount's removed it is just the Industry standard that they apply, if/when trying to get a better deal that is all fine with them and it is instant accept and go with it, no cool off period as already a customer. Not happy and pull out they will cancel for you no problem but down side is the full termination is applied for the full 24 months.