topic Re: Credit refund in Account & Billing

Credit refund

nickie4kids — Mon, 28 Apr 2025 16:39:18 GMT

Hi I recieved a Credit on my account because of broadband issues spoke to sky expert on chat asked if I could have this Credit transferred to my bank account was told no problem they checked my bank details.

Was td 3 to 5 days.

But still showing as Credit on my sky account

Re: Credit refund

GD1 — Mon, 28 Apr 2025 16:44:44 GMT

@nickie4kids Any Auto compensation paid is always paid to your broadband account and used as credit towards future bills.

Re: Credit refund

nickie4kids — Mon, 28 Apr 2025 21:47:15 GMT

Yes the credit us on my account but the ajy person I spike to saud I could get it transferred to my bank is this not right

Re: Credit refund

Daniel0210 — Tue, 29 Apr 2025 02:03:27 GMT

@nickie4kids

Certain credit can only be used as payment towards future bills and not returned to your bank account unless you cancel your subscription.