topic Re: Customer loyalty means nothing in Account & Billing

Customer loyalty means nothing

MandyC1966 — Mon, 28 Apr 2025 19:26:00 GMT

It's a sad day, been with Sky for 33 years but this month's price increases (out of contract) are the straw that broke the camels back. Bill is now £201 per month, called and was offered reduction to £173, so I'm going to be leaving Sky which I'd never considered doing before. I bet a new customer with the same package as me wouldn't be paying that, clearly they're not fussed about keeping long standing customers. I just wanted to vent a bit, have found same bundle for so much less per month so adios Sky, I won't let you rob me any longer.

Re: Customer loyalty means nothing

GD1 — Mon, 28 Apr 2025 19:30:17 GMT

@MandyC1966 You're not speaking to Sky via the community but other customers, the offers you see on the website are for New Customers, when you joined Sky you had your New Customer discounts.

Re: Customer loyalty means nothing

Alibali65 — Mon, 28 Apr 2025 19:31:41 GMT

For a bit of context what packages are you on and equipment that you have ?

Re: Customer loyalty means nothing

MandyC1966 — Mon, 28 Apr 2025 19:36:01 GMT

I know I'm not speaking to Sky, already done that so I'm not looking for help. Just wanted to share exasperation with other customers. Maybe I'll rejoin Sky in a couple of years to get the 'new' customer pricing as being an 'old' one is daylight robbery now and I've always been happy with and a fan of Sky - hey ho, such is life.

Re: Customer loyalty means nothing

Anonymous — Mon, 28 Apr 2025 19:37:40 GMT

@MandyC1966 wrote:
It's a sad day, been with Sky for 33 years but this month's price increases (out of contract) are the straw that broke the camels back. Bill is now £201 per month, called and was offered reduction to £173, so I'm going to be leaving Sky which I'd never considered doing before. I bet a new customer with the same package as me wouldn't be paying that, clearly they're not fussed about keeping long standing customers. I just wanted to vent a bit, have found same bundle for so much less per month so adios Sky, I won't let you rob me any longer.

@MandyC1966 and no doubt you'll be paying less with your new provider as you will be getting a new customer discount.

Re: Customer loyalty means nothing

MandyC1966 — Mon, 28 Apr 2025 19:40:08 GMT

Sky Q + mini box, hub. Broadband + boost, Sky Signature, Cinema, Sports and TNT sports, Sports HD, Sky HD, Ultimate TV add on, multiscreen, Ultra HD.