https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970951#M253721 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3009666">@Dies1981</a>&nbsp;<BR />If your services are not yet restricted the following process applies… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Mon, 28 Apr 2025 19:38:24 GMT Daniel0210 2025-04-28T19:38:24Z https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970897#M253700 <P>Good evening&nbsp;</P><P>I am hoping to discuss a payment plan for the over due bill I have please</P><P>thank you</P><P>claire</P> Mon, 28 Apr 2025 19:02:19 GMT https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970897#M253700 Dies1981 2025-04-28T19:02:19Z https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970900#M253702 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3009666">@Dies1981</a>&nbsp; &nbsp;Just in case you are not aware, this is a public community forum, not Sky customer services. Please see Welcome below.</P> Mon, 28 Apr 2025 19:04:44 GMT https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970900#M253702 MightyQuinn 2025-04-28T19:04:44Z https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970901#M253703 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3009666">@Dies1981</a>&nbsp;Sky don't allow payment plans for their subscription services.&nbsp; They only offer payment holidays on devices bought under a credit agreement ( like a moboile phone or the Sky Glass TV).</P> Mon, 28 Apr 2025 19:05:17 GMT https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970901#M253703 MarkGoldsmith 2025-04-28T19:05:17Z https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970951#M253721 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3009666">@Dies1981</a>&nbsp;<BR />If your services are not yet restricted the following process applies… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Mon, 28 Apr 2025 19:38:24 GMT https://helpforum.sky.com/t5/Account-Billing/Discuss-late-payment/m-p/4970951#M253721 Daniel0210 2025-04-28T19:38:24Z