topic Re: Refund in Account & Billing

Refund

Mattchewp — Thu, 24 Apr 2025 16:54:02 GMT

I've recently cancelled my contract I will as due a refund as hadn't asked to extend was told I would be refunded when my normal bill came out which was last week just trying to find out when I get my money back

Re: Refund

GD1 — Thu, 24 Apr 2025 17:08:06 GMT

@Mattchewp Does a credit show on your account?

Re: Refund

Daniel0210 — Thu, 24 Apr 2025 17:08:55 GMT

@Mattchewp

So is the refund for overpayment within the notice period, or charges for non return of equipment, or both?

(Your other post has been removed to prevent duplication of replies).

Re: Refund

Mattchewp — Mon, 28 Apr 2025 08:30:15 GMT

There is now a credit showing on my account but how do I withdraw that

Re: Refund

caesarome — Mon, 28 Apr 2025 09:08:39 GMT

@Mattchewp

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Addie15 — Mon, 28 Apr 2025 10:11:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mattchewp.

Re: Refund

Mattchewp — Mon, 28 Apr 2025 16:48:26 GMT

Should be all sorted thanks for the help everyone