topic Re: Paramount plus keeps charging despite showing as cancelled in Account & Billing

Paramount plus keeps charging despite showing as cancelled

Nj9 — Tue, 08 Apr 2025 12:08:16 GMT

I had a paramount plus subscription via marketplace. This was cancelled and is showing as under my billing and accounts. But there is still a monthly renewal date and the charges continue. Spoken to paramount and they keep instructing to cancel via sky to resolve. Can someone advise how/who to contact to stop the monthly charges?

Re: Paramount plus keeps charging despite showing as cancelled

Tom-W19 — Tue, 08 Apr 2025 13:27:42 GMT

Hi @Nj9

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount plus keeps charging despite showing as cancelled

Nj9 — Mon, 28 Apr 2025 10:04:18 GMT

This is not yet resolved. I've been charged again for a cancelled service.

Re: Paramount plus keeps charging despite showing as cancelled

Mark39 — Mon, 28 Apr 2025 10:26:04 GMT

@Nj9 did you discuss this with the online Messaging Team?

Re: Paramount plus keeps charging despite showing as cancelled

Nj9 — Mon, 28 Apr 2025 10:42:48 GMT

@Tom-W19 Following our prior conversation on this topic this remains unresolved. As per your instructions if this was to continue, I'm posting here again.

Re: Paramount plus keeps charging despite showing as cancelled

caesarome — Mon, 28 Apr 2025 12:17:14 GMT

@Nj9

We are customers here so what did the messaging team say to you ?