https://helpforum.sky.com/t5/Account-Billing/Overpayment/m-p/4970269#M253612 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380592">@Penfold09</a>&nbsp;</P> <P>When calling just remain on the line when asked anything by the bit so don't reply to any questions it asks you.</P> Mon, 28 Apr 2025 09:14:02 GMT caesarome 2025-04-28T09:14:02Z https://helpforum.sky.com/t5/Account-Billing/Overpayment/m-p/4970169#M253592 I changed my package details on 12th April ( took sports off) guy on phone told me there would be a £10 fee ( which am sure at the end of the call said they would waver it) now I've been changed the £10 on my WiFi bill and it's showing up on my tv package too ...and can't get to speak to anyone Mon, 28 Apr 2025 07:35:00 GMT https://helpforum.sky.com/t5/Account-Billing/Overpayment/m-p/4970169#M253592 Penfold09 2025-04-28T07:35:00Z https://helpforum.sky.com/t5/Account-Billing/Overpayment/m-p/4970269#M253612 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380592">@Penfold09</a>&nbsp;</P> <P>When calling just remain on the line when asked anything by the bit so don't reply to any questions it asks you.</P> Mon, 28 Apr 2025 09:14:02 GMT https://helpforum.sky.com/t5/Account-Billing/Overpayment/m-p/4970269#M253612 caesarome 2025-04-28T09:14:02Z