https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969690#M253562 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380225">@TracyGlover</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.<BR />This isn't a live chat so replies may not be instant.</P> Sun, 27 Apr 2025 12:07:46 GMT caesarome 2025-04-27T12:07:46Z https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969682#M253561 <P>I cancelled my Sky account over a month ago, I've had confirmation that Sky received all equipment back, why haven't I received my credit refund yet&nbsp;</P> Sun, 27 Apr 2025 11:55:37 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969682#M253561 TracyGlover 2025-04-27T11:55:37Z https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969690#M253562 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380225">@TracyGlover</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.<BR />This isn't a live chat so replies may not be instant.</P> Sun, 27 Apr 2025 12:07:46 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969690#M253562 caesarome 2025-04-27T12:07:46Z https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969693#M253563 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380225">@TracyGlover</a></SPAN>.</P> Sun, 27 Apr 2025 12:16:33 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-refund/m-p/4969693#M253563 Addie15 2025-04-27T12:16:33Z